This policy explains when and why we collect personal information about people who visit us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check this page occasionally to ensure that you’re still happy with any changes we have made. By using our website, you’re agreeing to the policy below.
Any questions regarding this policy and our privacy practices should be sent by email to admin@kilowattelectricals.co.uk
Who are we?
Kilowatt Electricals Ltd is a limited company registered in the UK at company house our company registration number is 06745549. Our correspondent's address is Cobblestones Church Street, Hadlow TN11 0DB
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and/or services when you purchase our products, or if you register to receive one of our newsletters or catalogues.
What type of information is collected from you?
We collect information about you for 2 reasons: to process your order or to offer you our services.
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, we will also have your invoice and delivery details.
For each visitor to our website, we aggregate information on what pages customers access or visit, and information volunteered by the customer, such as survey information and/or site registrations.
The information we collect is used to notify customers and potential customers about our products and services or updates to our website, not shared with other organizations for commercial purposes.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at admin@kilowattelectricals.co.uk. If you find any inaccuracies we will delete or correct them promptly.
How is your information used?
We may use your information to:
Process orders that you have submitted;
To carry out our obligations arising from any contracts entered into by you and us;
Deal with entries into a promotion or competition;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you. These may include information about new products, promotions, or delivery tracking information.
Processing of a job application.
We may share cookies and other data (such as email addresses), with entities such as Facebook and Twitter in order to create custom audiences and make our advertising more relevant to you. We require any such third parties to treat your personal information as fully confidential and to fully comply with all applicable data protection legislation.
We may analyse your personal information to create a profile of your preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the avoidance of money laundering). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes without your explicit permission.
Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example delivering goods to you, satisfaction surveys or collection of payment).
However, when we use third-party service providers, we disclose only the personal information necessary to deliver the service. We have a contract in place that requires them to keep your information secure and not use it for their direct marketing purposes. Unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime we will not release your information to third parties outside kilowatt electricals ltd for them to use for their own direct marketing purposes.
Security
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
We use industry-leading secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions on a daily basis.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then please call our call centre or unsubscribe from direct communications such as emails.
How you can access and update your information
The accuracy of your information is important to us. We are continually working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, or you wish us to delete or ‘forget’ your data, please email us at admin@kilowattelectricals.co.uk
Cookies
Cookies are small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning correctly.
The following functionality requires cookies to be enabled on our website:
Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously):
Track the pages you visit via Google Analytics
Targeting Cookies
Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website.
Processing of data under GDPR
To ensure compliance with the GDPR, Kilowatt Electricals Ltd uses one or more legal bases for processing your personal data:
Consent – where you have given clear consent for us to process your personal data for a specific purpose.
Contract – where you are a customer or are in negotiations to become a customer.
Legal obligation – where the processing is necessary for us to comply with the law.
Legitimate interests – where it is in your and our legitimate business interests that we process your data, we’re using that data in ways you would reasonably expect and that have a minimal privacy impact. An example of this would be when we send you information about our products that may be relevant to your work.
Review of this policy
We keep this policy under regular review. This policy was last updated in March 2023.
We will give you the chance to refuse any marketing email from us. If you no longer wish to receive marketing information from Kilowatt Electricals Ltd then please use the link named “Unsubscribe” located at the bottom of all of our marketing emails
Contacting us
Contact us via the enquiry form on the Kilowatt Electricals website
Email us at admin@kilowattelectricals.co.uk
Kind Regards
Kilowatt Electricals Ltd
Copyright © 2008 Kilowatt Electricals - All Rights Reserved.
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